Editorial Complaints Policy At Essex Vape Ltd Online Magazine, we strive to maintain the highest standards of journalistic integrity and accuracy. We value feedback from our readers and take complaints about our editorial content seriously. This Editorial Complaints Policy outlines our commitment to addressing and resolving complaints in a fair and transparent manner. Scope of the Policy: This policy applies to complaints related to the editorial content published on our website, including articles, reviews, opinion pieces, and other written content. It does not cover advertising or commercial content, which is governed by separate policies. Complaints Process: a. Submission of Complaints: i. To submit a complaint, please send an email to [email protected] with “Editorial Complaint” in the subject line. Provide a clear and detailed description of the issue, including the specific article or content in question. ii. Please include your name, contact information, and any relevant supporting evidence or documentation. Acknowledgment and Review: i. Upon receiving your complaint, we will acknowledge receipt within [X] business days. ii. Our editorial team will review the complaint thoroughly and objectively. We may seek additional information or clarification if necessary. Investigation and Response: i. We will conduct a fair and impartial investigation into the complaint. This may involve reviewing the relevant content, consulting with the author or editor responsible, and considering any supporting evidence or documentation provided. ii. We will provide a response to the complainant within [X] business days from the date of acknowledgment, or as soon as reasonably practicable. iii. Our response will address the issues raised, explain our findings, and outline any actions taken or proposed remedies, if applicable. Resolution and Corrections: a. Where a complaint is upheld, we will take appropriate actions to address the issue and ensure that corrections, clarifications, or retractions are made promptly. b. Corrections will be clearly labeled and published in a visible location alongside the original content. c. If necessary, we may engage in a dialogue with the complainant to reach a satisfactory resolution, taking into consideration their concerns and our commitment to journalistic integrity. Appeals: a. If the complainant is not satisfied with our response, they may request an appeal by notifying us within [X] business days of receiving our response. b. The appeal will be reviewed by a designated senior member of our editorial team who was not involved in the original investigation. c. The decision of the appeal will be final, and a response will be provided to the complainant within a reasonable timeframe. Confidentiality and Privacy: a. All complaints and the personal information provided will be treated confidentially and in accordance with applicable data protection laws and our Privacy Policy. b. We will not disclose the complainant’s identity or personal information without their explicit consent, unless required by law or necessary for the investigation and resolution of the complaint. Continuous Improvement: a. We are committed to continually improving our editorial practices and learning from complaints. We may use feedback from complaints to inform our editorial guidelines, training programs, and quality assurance processes. Contact Us: If you have any questions or would like to submit an editorial complaint, please contact us at [email protected] We value your feedback and are dedicated to upholding the highest standards of journalistic integrity and excellence. Last Updated: 17-7-2023